FAQs

Q: Why should I buy from PupsCloset?

Q: How do I check the status of my order?

A: Upon placing your order, please allow 1-2 business days to have your order processed. Allow up to 3 business days for personalized items. Once your order has been shipped, you will be able to track you order here: https://www.pupscloset.com/apps/trackingmore

Q: How long does shipping take?

A: Our warehouses are located around the world. US orders usually take 5-12 business days. Canadian & International Orders usually take 7-18 business days. Shipping times are based on free shipping options. Email us at support@pupscloset.com if you'd like your items to be shipped via express with an additional cost.

Q: Do you ship Internationally?

A: Of course! We offer free worldwide shipping to all of our customers!

Q: Is your website secure with my personal information?

A: Absolutely! We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will only be used one-time only upon purchasing your product.

Q: Does Pups Closet provide a quality guarantee for all the products being sold?

A: Customer satisfaction is important to us. If you do not like the product or find damages to the product, contact us immediately and we will be happy to address it.

Q: Do you offer a refund if I don't like the product?

A: We offer a full refund on all items except personalized items. Since personalized items are custom made, unfortunately, we cannot offer refunds at this time.


Just make sure you return the item within a 14 day period and we'll be happy to issue a refund. Visit our Returns & Refunds policy page for more details.

Q: I ordered a product that is too small/big for my dog, what should I do?

A: We're sorry to hear that! Please send us an email and we'll be happy to assist you further!

Q: What if my items are lost in transit or damaged when I received them?

A: Depending on the item, we will either re-send the item or issue a partial or full refund. 

Q: What is Pups Closet's policy on the 14-day money-back guarantee?

A: We offer a refund on all items except for personalized items within 14 days of receiving the item. However, if the personalized item is damaged or there is an error in the customization, let us know within 14 days and we will be happy to issue a refund.

Q: What is 60-Day Price Protection?

A: If an item's price drops lower than the price you paid, we will refund the difference. All purchased items on Pups Closet offers one-time price protection, under the following conditions:

  • 60-Day Period begins as soon as the order is placed
  • Requests must be made within 7 days after the 60-Day Period
  • The same style and size must be in stock at the time of your request
  • The price difference will be refunded to your original method of payment 

Q: What is Lowest Price Guarantee?

A: If you find a lower price online before you buy or within 30 days of your purchase we’ll beat that price by 10% of the difference.

The product you’re comparing must meet the following criteria to qualify:

  • Must have the exact same brand name and model #.
  • Must be priced in USD and include all environmental fees, shipping costs, and other charges.
  • Must be sold and shipped by a retailer AND authorized dealer located within the USA.
    • The following types of sellers do not qualify for a price beat:
      • Marketplace sellers on websites such as Bestbuy.ca, Amazon.ca or resellers such as eBay.ca
      • Any sellers whose products are refurbished or liquidated
  • The product must be in stock, available for sale, and cannot be a limited time offer, pre-order, or available only in limited quantity.
  • The product’s price must not be lower due to an advertising error, misprint, or special sale price.

Q: What is the list of rescues that PupsCloset donate to?

A:

100+ Abandoned Dogs of the Everglades, FL
11th Hour K9 Rescue, Rehab, and Rehome, CA
11th Hour Rescue, NJ
4 Legged Friends, TX
4 Lucky Dogs Pet Rescue, Inc., FL
4 Paws Farm Rescue, TX
4 Paws Sake PA, PA
4 Pits Sake Rescue, MN
4 R Friends, CA

Adopt-A-Dog Animal Rescue, NE
Adopt-a-Dog NY, NY
Adoption First Animal Rescue, NC
Adoption Option Dog Rescue, Inc., MD
AFAR Inc. (All Fur Animals Rescue), VA
Agape Animal Rescue, TN
Agave Dogs Rescue, OR
AHeinz57 Pet Rescue & Transport, IA
AJ's Search & Rescue, OH
Akita Rescue and Rehabilitation of Wisc

 

Our Customer Support Team are available to help you with any question or any assistance you may need. Please contact us at support@pupscloset.com.

FAQs