Shipping

*Note: Due to COVID-19, we have reduced number of members working on the team. There are delays in the delivery of our packages. We guarantee that you will receive your parcel - if your parcel is affected by a delay, we kindly ask for your understanding.

We are receiving more personalized orders than usual. For orders with personalized items, please allow an extra 1-2 business days for customization and processing.

Processing Duration

After placing an order, it will take 1-2 business days for handling time. For personalized collars, allow up to 3 business days to finish the customization and processing. Once your order is processed, you will receive a tracking number where you can check the status of your order.

Alternatively, you can track your order at the USPS website with the tracking number provided in your order status page.

Shipping Duration (U.S. Orders)

Shipping Method
Cost
Delivery Time
USPS
FREE
4-9 business days (slight delays due to COVID-19)


Shipping Duration (Rest of the world incl. Australia, UK, Canada)

Shipping Method
Cost
Delivery Time
FREE Standard Shipping
FREE
7-12 business days  (slight delays due to COVID-19)


We are not responsible for any shipping delays during busy seasons. In such occasions, shipments may take longer.

We try to keep our prices as low as possible, hence we are only able to provide FREE Standard Shipping to all orders. If you'd like your package to arrive sooner, shoot us an email and let us know.

More questions?

Contact us by email: support@pupscloset.com

 

Last Updated: FEB 2021

Shipping