Shipping

Processing Duration

After placing an order, it will take 1-2 business days for handling time. For personalized collars, allow up to 3 business days to finish the customization and processing. Once your order is shipped, you will receive a tracking number where you can check the status of your order.

USA Customers - Shipped from Irvine, CA via USPS

Shipping Method	Cost	Delivery Time
USPS FREE Domestic Shipping	FREE	4-6 business days (slight delays due to COVID-19)

Rest of the world incl. Australia, UK, Canada

Shipping Method	Cost	Delivery Time
FREE Standard Shipping	FREE	5-8 business days (slight delays due to COVID-19)

*Note: Due to COVID-19, we have reduced number of members working on the team. There are delays in the delivery of our packages. We guarantee that you will receive your parcel - if your parcel is affected by a delay, we kindly ask for your understanding.

We are receiving more personalized orders than usual. For orders with personalized items, please allow an extra 1-2 business days for customization and processing.

We are not responsible for any shipping delays during busy seasons. In such occasions, shipments may take longer.

We try to keep our prices as low as possible, hence we are only able to provide FREE Standard Shipping to all orders. If you'd like your package to arrive sooner, shoot us an email and let us know.